FAQ

Got questions? We've got the answers.

Whether you're wondering about our ingredients, curious how long shipping takes, or need the scoop on our processing times—we’ve got everything you need right here. From what’s inside our buttery blends to how they get from our hands to yours, this FAQ covers it all.

Still stumped after scrolling? Don’t worry—just reach out and we’ll be happy to help!

 

How long does processing take?

Processing takes 1–3 business days. We handcraft each item with care, so we appreciate your patience while we get your order ready!

 

How long does shipping take?

Shipping typically takes 3–7 business days, depending on the shipping method you choose at checkout and your location.

 

What ingredients are in your body butters?

Our body butters are whipped to perfection using:

  • Shea Butter

  • Mango Butter

  • Coconut Oil

  • Almond Oil

  • Fragrance Oil
    This rich blend melts into the skin to deeply nourish and hydrate.

 

What ingredients are in your body lotions?

Our lightweight, hydrating lotions are made with skin-loving ingredients like:

  • Water, Aloe Vera Liquid, Citric Acid

  • Sodium Benzoate, Potassium Sorbate, Sodium Sulfite

  • Avocado Oil, Rice Bran Oil, BTMS 50, Glycerin, Stearyl Alcohol

  • Oat Extract, DL Panthenol, Optiphen, Buckthorn Extract, Vitamin E

  • Fragrance Oil
    They’re formulated to absorb quickly and leave your skin feeling soft and refreshed.

What ingredients are in your lip gloss?

Our glosses are smooth, shiny, and non-sticky, made with:

  • Hydrogenated Polyisobutene

  • Ethylene/Propylene/Styrene Copolymer

  • Butylene/Ethylene/Styrene Copolymer

  • Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate

  • Flavor Oil
    They glide on effortlessly and keep your lips looking luscious.

Are your products safe for sensitive skin or allergies?

We always recommend reviewing the ingredient list carefully before use, especially if you have known allergies or sensitivities.

Please note:

  • Our body butters contain shea butter, mango butter, coconut oil, and almond oil, which may cause reactions in individuals with nut or seed allergies.

  • Our body lotions include ingredients like avocado oil, rice bran oil, and buckthorn extract, which are generally gentle, but may still cause irritation in those with sensitivities to botanicals or plant-based oils.

  • Our lip gloss contains synthetic oils and polymers, which are typically well-tolerated but may not be suitable for those sensitive to fragrance or flavor oils.

While we do our best to create products that are gentle and nourishing, everyone's skin is different. We always suggest doing a patch test on a small area before full use.

Still have questions? We’re here to help!

If you didn’t find what you’re looking for, feel free to reach out—we’d love to hear from you.

📧 Email us: info@serendipityspacollection.com
📲 DM us on Instagram for a faster response: @serendipityspacollection

We’ll get back to you as soon as possible!